Problems of improving the quality of veterinary services in the Russian Federation
https://doi.org/10.18384/2949-5024-2024-3-69-77
Abstract
Aim. Research on ways to improve the quality of veterinary services in the Russian Federation.
Methodology. The research methodology is based on the methods of induction and deduction, content analysis of documents, nominal groups, analysis, comparison and some others.
Results. The peculiarities of the provision of veterinary services to pets are revealed, the requirements for the growth of the quality of services aimed at improving the efficiency of the industry are determined.
Research implications lies in the fact that the presence in this area of two subjects of receiving services – owners of small pets (customers) and the animals themselves (patients), determines special requirements for veterinary clinics. In addition to evaluating the quality of the medical component and evaluating the comfort of your pet’s stay in the clinic, the following are also evaluated: cleanliness in the clinic; availability of modern medical equipment; convenience of the waiting area; parking for a car, and others.
About the Authors
A. V. Zheltenkov
Federal State University of Education
Russian Federation
Russian Federation
Alexander V. Zheltenkov – Dr. Sci. (Economics), Prof., Department of Public Procurement, Management and Public Administration
ul. Radio 10a, Moscow, 105005
A. D. Mezhevov
State University of Management
Russian Federation
Russian Federation
Alexander D. Mezhevov – Dr. Sci. (Economics), Prof., Personnel Management Department
pr. Ryazanskiy prospect 99, Moscow 109542
G. R. Stepanov
Moscow Practical Forum “Companion”
Russian Federation
Russian Federation
Gennadiy R. Stepanov – General Director
ul. Grina 1–5, Moscow 117216
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