Telemedicine as an innovative tool for increasing population satisfaction with medical care

Aim. Development and substantiation of the main directions of development of domestic telemedicine.

Methodology. Consumer experience research in healthcare. Statistical research in the field of telemedicine. Analysis of foreign and domestic experience in the field under consideration. A systematic analysis of the positive and negative aspects of the remote format. Survey of patients and doctors of the Moscow region. The data was collected from various sources, including internal reports from medical institutions and the Ministry of Health of the Moscow Region. The bulk of the information studied was collected from open sources. A comprehensive study of telemedicine, including the limitations and disadvantages of its application.

Results. The main directions of telemedicine development have been developed: active participation of the state and business in expanding areas of reliable Internet coverage, development and implementation of high-performance high-tech diagnostic medical and telecommunications equipment, improving the qualifications of medical personnel and digital literacy of the population. The role of the state consists in legal regulation, development of telecommunications infrastructure, creation of modern medical equipment, training of relevant specialists. The results of the study can be used not only in the Moscow region, but also in other regions of the country.

Research implications. The results of the study can be used not only in the Moscow region, but also in other regions of the country.

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